Frequently Asked Questions

Fownd cares about its customers and wants to assist them in finding answers to questions and to resolve their concerns promptly. If you don't find an answer to your question below please use the contact page to send us an email and we will be with you as soon as possible.


If you have lost your phone, with our service, whoever finds it, will see that there is an code to scan, which will go to our server, and then the finder will receive information of where to deliver the phone, or who to call.

Absolutely not. With Fownd you can input more detailed information or just enter another contact person with phone number.

The finder of your phone will not be able to access your data, as your phone is locked. All the finder will be able to access is a code to scan which will give him or her the information to return it.

No, with Fownd, the finder will only be able to access the code to scan with their phone which will give him or her the information to return it.

When your phone is turned off, it stops communicating with cell towers that are nearby; however, it can be traced to the location it was in when powered down. Your finder will be able to get the tracking code which will tell them where to send the phone.


Am I bound to a contract? If so, for how long?

No, our contracts are month-to-month and can be cancelled at any time. We also offer a 7-day trial.

What happens if I never need to use the Fownd app?

It is possible that this service is not for you. But wouldn’t you rather have the peace of mind of knowing you are protected?

If I am a frequent user of Fownd, will I be charged more?

No, the price stays the same regardless of how many times you use it.

How long after I sign up will it take for Fownd to work?

It works instantly completing the sign-up process. After you register your device, you need to set your backup contact details and the lock screen

Do I need a special app to scan the QR code?

No. All newer iPhone and Android devices can scan QR codes just by using the camera. You do not need an app for this.